We want you to be happy with your purchase of Lumi. If you are not fully satisfied, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order.
To be eligible, the product must be:
Unused and in the same condition as received.
In the original packaging with all accessories included.
Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
Items damaged due to misuse, neglect, or unauthorized modifications.
Any item more than 30 days after delivery.
3. Return Process
Contact our support team at info@vbncity.com with your order number.
We will provide return instructions and a return shipping address.
Once the item is received and inspected, we will notify you about the status of your refund.
4. Refunds
If approved, your refund will be processed back to your original payment method within 3 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted (unless the item was defective).
5. Exchanges
We only replace items if they are defective or damaged.
6. Shipping for Returns
Customers are responsible for paying return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.